What you can expect
Take on a leadership role and shape outstanding customer experiences with us!
As the Field Service Manager (m/f/d), you’ll be part of the US subsidiary of a rapidly growing German company that thrives on cutting-edge technology and a strong commitment to customer satisfaction.
Your mission: build a strong, motivated, and collaborative team culture — across distances — while ensuring customer satisfaction through efficient coordination and expert technical problem-solving.
Your mission: build a strong, motivated, and collaborative team culture — across distances — while ensuring customer satisfaction through efficient coordination and expert technical problem-solving.
- Lead and Inspire - You will recruit, manage, and develop a geographically dispersed team of Field Service Engineers and Automation Engineers across the US. You will foster a strong, motivated remote team culture built on trust, collaboration, and technical excellence.
- Service Coordination & Technical Support - You oversee the planning and scheduling of all US field service operations, aligning technician availability, customer needs, and technical expertise. You support escalated cases as a 1st and 2nd level contact, offering hands-on troubleshooting for our X-ray NDT systems.
- Customer Success & Relationship Management - You are the go-to person for our regional customers when technical issues arise. With a focus on responsiveness, empathy, and solution orientation, you ensure a smooth customer experience and foster long-term relationships.
- Operational Excellence - You manage daily operations, define team processes, and guide technicians on complex system issues, utilizing your own and the team’s expertise. You monitor key performance indicators (KPIs), identify areas for improvement, and ensure service excellence and compliance with quality and safety standards.
- Service Growth & Upselling
You actively drive the expansion of our service business by promoting established service products, contract agreements, and spare parts programs. - Cross-Functional Collaboration - You work closely with VisiConsult’s German headquarters and global service organization to exchange knowledge, align processes, and enhance cross-border collaboration and technical consistency.
- Financial Oversight - You manage service-related budgets, drive efficiency, and support the expansion of customer contracts and spare parts programs.